Drop the Hard Sell Phones4u

I consider myself a patient and tolerant guy. I never get annoyed by small things. However having been hammered by the sales team from Phones4u several times over the last 6 months I have to finally vent my frustration....and it seems I'm not alone. Dean Bubley also has a rant in his post here.
Phones4u - Drop the Hard Sell!
It's worth noting that I am a salesperson too, which may mean I notice the 'hard sell' tactics more than others. But for their sales team to stand in their shop doorways shouting "alright mate, you lookin' for a good deal today?" is not going to entice me in - in fact it has the opposite effect.

Just let customers look round and then (if you feel the need) descend on them like a hungry vulture. Standing someone outside the shop won't give you a competitive advantage.


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1 comment:

  1. Hi Simon, I had the same experience in Darlington yesterday - don't believe it works:
    http://www.blogeclectic.com/articles.php?id=67
    By the way, interested in exchanging links?
    Cheers, Sheelagh

    ReplyDelete

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